When unexpected power failure occur, your reaction is to first light a candle and then call the Ceylon Electricity Board (CEB) Customer Service to report it. When your call is received at the CEB Customer Service office in Colombo city, your phone number will pop up automatically on the computer screen of the person answering the call. That person will immediately radio the CEB mobile van and despatch it to your address. Once the fault is corrected the van crew will notify the CEB Customer Services office of its completion.

During this period, anyone who calls the CEB (Colombo city) will receive a response from a Customer Service Agent regarding the status of the reported fault. Such prompt response by the CEB Customer Service (Colombo City) has been made possible by the integrated Call Center and Workflow Application solution provided by Keells Business Systems Limited , a leading information integrator in Sri Lanka. The technology used in this solution is based on the Awaya PBX and CTI technologies. Of course, you would still need candles during power failures, but not for as long as you used to.