The challenges faced by the group was to put in an telephony infrastructure that could scale to their current and growing requirments with many offices, both locally and internationally. The obvious choice of technology that was recommended was IP ( Internet Protocol). They were the first to venture into using an IP based telephony solution which gives them IP (Internet Protocol) based Telephony services. This gives them added felxibility in Moves, Adds and Changes besides giving it's users seamless access to voice, data, internet and email from their desktop through add-on applications and integration to them. This facility allows any authorized person at Hayley's to plug-in to the network at any location where the network coverage is there and access any of the services that he is authorised to access using a password authentication.