Call Centers & conatct Management. We all would love to have the information of our customers at our fingertps when we have to manage a crusial call. What if you can have it for any of your customers as a de facio?

The contact centre technology can provide you with up to date information such as the customer’s name, address, account history, requests, complaints, etc. on a touch of a key on your computer screen, when one answer a customer’s call. It gives you the capability to relate to your customer better by instantly identifying the customer and routing the call to the most appropriate & resourceful person who could serve your customer in the most efficient and effective manner.

The solution provided integrates contact centre technologies from Avaya Communications, Interactive Voice Response (IVR) / Computer Telephony Integration (CTI) based technologies to provide customised services to their customers, be it telephony, data or internet services. This has resulted in greater efficiency, better customer satisfaction and reduced cost of operation for Sri Lanka Telecom, enabling them to handle thousands of calls per month with improved service levels.

Of course, you don’t have to say a word when you call them.