Company Profile

KBSL Information Technologies Limited

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BSL Information Technologies Limited (KBSL), formally known as Keells Business Systems Limited, is a leading Information/Systems Integrator of Information Communication Technology (ICT) solutions provider in Sri Lanka and the region.

In 1987, KBSL commenced operations as an IBM business partner and has grown over the years to be one of the leading Information/Systems Integrators in Sri Lanka. The heart of our success can be attributed to our leadership, technical competency, versatility, business acumen, and dynamic and professional team.

We have two charters: to bring distinctive business solutions to market with best of breed ICT products/services and to deliver the best in terms of service levels.

We achieve this through our simplified focus in delivering our customer’s information needs through flexible and powerful solutions that are central to their business success. This has enabled us to address our customers’ business needs by providing significant value addition by deploying leading edge ICT based solutions and services across the industries with an “end-to-end” value proposition.


Our Vision

“To be a Strategic Partner to our valued customers across the globe in fulfilling their ICT consulting, information/systems integration as well as IT enabled services needs with our primal focus on value engineering and quality.”


Our Mission

To enable our customers’ businesses to be more efficient and effective through our value engineering
To be an early adopter of technology/product innovations in creating better value for our customers
To employ the best in creating a learning organization that would make the difference for our valued customers
To leverage business benefits of ICT for our customers at the best possible ROI/TCO by creatively employing leading-edge Information Communication Technology solutions
To ensure “Peace of Mind” to our customer through our untiring focus on Customer Care based on unprecedented service levels.
To ensure that our stakeholders, i.e. customer, shareholders and employees, have a sustainable, above normal return.


 

Who and What we are.

KBSL re-positioned itself as an Information Integrator in February 2002 to focus mainly on the Enterprise and Service Provider space. In aligning ourselves with our mission, our prime objective is to focus on our customer’s primal need, which  is “ Information” rather than “systems”. Our resolve to give a better value add to our customers, with our market leadership position in Systems Integration, had us refocus and regroup our energies to better focus on our strengths in addressing the market needs of the Enterprises at large.

With this, our top priorities became rapid  delivery  of distinctive  solutions  to our corporate customers,  and the deployment  of a high-caliber team to address their integration complexities and needs. We intend to best achieve these goals by streamlining our organization, simplifying our product/service focus to deliver flexible and more powerful solutions that would address our customer’s business needs.

With an infrastructure that is state-of-the-art, we are very well geared to take on the integration challenges of any magnitude. We are committed to giving you the best in terms of both solutions & professional services. We take pride in being able to afford you this with a team of certified/trained professionals in multiple vendor platforms and technologies.  Besides, we have the capabilities to take on a project on a turnkey basis from pre-RFP stage to post- implementation including professional & consultancy services, through a full life cycle of a project.

We believe that investments in ICT can give you that added mileage, correctly invested. We can facilitate this and help you to be more swift and nimble in being more competitive!


Our Value Proposition to you.

We specialize  in  providing  you with  business  benefits  of  ICT,  immaterial  of  geographic   location,  application environments,  technologies,  delivery medium (voice, data or video), touch points (phone,  email, internet,  SMS, kiosk, palm, etc) to broad base your enterprise’s  effective reach. We will be your partner in selecting the best of applications, technologies and touch points in facilitating your business to best address your specific business strategies & needs.

We have the  knowledge,  expertise,  experience  and  the  tools  to  provide  and  integrate  an  appropriate  ICT infrastructure (applications, systems, and related services) for your business. With these proven capabilities we are in a position to effect a total ICT strategy that will work for you in the long term in giving you that Peace of mind.


Our Focus

Our focus is You, our valued customer, and Your Customer.  Our solutions are mean by which we deliver your customers’ expectations in making your business more efficient and effective. To this end, our skills and expertise cover the wider aspects of Information Integration as your Preferred Partner. In meeting your expectation, we take a consultative approach with our delivery focused on the following Centers of Excellence to be able to manage the needs of an Enterprise.


Consulting & Professional Services

• Host Integration
• Multi-service Integration
• Application Integration
• Network Integration
• Full Service Integration

Under these Centers of Excellence we have specific focus groups with specialization on the following,
Consult

• Business / ICT strategy Consulting
• Enterprise ICT architecture & design
• Enterprise ICT gap analysis and blue print
• Business Continuity & Recovery Service
• Project Management

Process

• Core & Retail Banking Applications
• Data Warehousing & Business Intelligence
• Enterprise Content / Knowledge Management
• Customer Relationship Management Suite
• Enterprise Resource Planning
• Human Resource Management

Server

• Microsoft based Server solutions
• Enterprise Unix based Server solutions
• Linux based Server solutions
• Server Consolidation solutions
• Business Continuity solutions
• Related Professional & Consultancy services

Store

• Network Attached Storage solutionsStorage Virtualization solutions
• Storage Area Network solutions
• Direct Attached Storage solutions
• Disaster Recovery solutions
• Related Professional & Consultancy services

Connect

• LAN infrastructure solutions
• WAN infrastructure solutions
• IP Telephony solutions
• Premise Network solutions
• Power Conditioning & Protection solutions
• Related Professional & Consultancy services

Secure

• Information Security policy study and formulation
• Comprehensive end-to-end security blue print and implementation
• Perimeter Security solutions
• Intrusion Detection solutions
• Authorization, authentication and accounting solutions
• Penetration Testing & Audits
• Related Professional & Consultancy services

Manage

• Enterprise Network Management solutions
• Telecom Network Management solutions
• Service Level Management solutions
• ITIL framework based solutions
• Related Professional & Consultancy services

Interact

• Convergence solutions for of voice and video
• Enterprise class voice solutions ( TDM/IP)
• Multimedia Conferencing Solutions
• Unified Messaging solutions
• Related Professional & Consultancy services

Contact

• Integration of Multiple touch-points
• Interactive Voice Response Solutions
• Call center solutions (Pure voice)
• Contact Center Solutions (multiple touch points)
• Workforce management solutions
• Call Recording / Monitoring / Tracing solutions
• Related Professional & Consultancy services

Service Provider

• IP based Core infrastructure solutions
• Soft-switch solutions
• Hosted PABX/IP Centrex
• Telecommunication Network Management solutions
• Related Professional Services & Consultancy services

Outsource / Managed Services

• Resource augmentation services for overseas deployment
• Project roll-out for overseas projects
• SLA based infrastructure management
• Related Professional Services & Consultancy services

Care

• 24×7 support capability
• Platinum, Gold, Silver service-plans
• Managed Service Centers / Support centers
• Managed Service Desk/Asset Management services
• Managed Services (on-site / off-site)
• Related Professional Services & Consultancy services

In  the  capacity  of  an  Information/Systems  Integrator  we will  be  in  a  position  to  integrate  other requirements, which are not addressed herein on a need basis.


What Makes Us Different !

KBSL is  one of its  kinds  with  a total  focus  on service  levels  based on customer needs.  We can address any integration challenges from a simple Server farm to a complex ICT infrastructure for your business. We are one of the very few companies with the technical skills, expertise and experience who could help a company’s in-house ICT team, through its ICT strategies, Project Consulting, Project Mentoring, Project Delivery, Project Management and Training services. We also have a broad based network of partners/ VARs/ISVs in Sri Lanka, Singapore, India and the United Kingdom to give you the necessary domain expertise and industry best practices.

Our team members also retain the special ability to explain technology and system complexities in everyday terms, making us the perfect choice to demystify ICT at all levels of the enterprise.  Working  closely with key industry vendors our team members keep abreast of the very latest  technology  developments, and can advise you with confidence on the long-term strategy you should adopt in order to keep ICT working effectively for your business as a strategic partner of choice. With this comes Peace of Mind to you, our valued customer.


 

Our People

Our people are not only academically highly qualified with MSc, MBA, BSc, BA, BCom, CEng, MBCS, MACS, MIEEE, MIEE, ACCA, CIMA, CIM, etc. but also have leading industry certifications & training in the following vendor based solutions/technologies.

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AVAYA | TEKELEC IBM | CHECKPOINT | FOUNDRY NETWORKS | APPLIANCE ISS | LOTUS NOTES | MICROSOFT | NICE | CISCO | COMPUTER ASSOCIATES | JUNIPER NETWORKS | NETWORK | EMC Smarts | SYMENTEC | VERITAS | WITNESS | POLYCOM