Unified Communication Solutions

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nterprise Unified Communications (UC) and Contact Center (CC) Infrastructure of an organization is a mission critical business need and requires coordinated, comprehensive and integrated services to function and adapt to highly dynamic customer behaviors. Bringing the right amount of balance between focus, innovation and control over the enterprise customer’s voice landscape and its business critical applications is the ultimate challenge.

KBSL continuously works with our valuable customers towards innovative business ideas to enhance ROI, reduce TCO, integrating with latest trends in unified communication and contact center technologies. KBSL is totally aligned to evolve the Next Gen UC and CC concepts by leveraging our professional engineering team and partnering with the globally reputed venders.

KBSL offers the product and services portfolio in UC domain such as Voice, Video, IM, Presence, Data sharing, Unified Messaging, Mobility, etc., and in CC domain such as ACD voice, Multimedia , Advanced IVR, Reporting, Compliance Recording, Advance analytics, WFM, Dialer, CTI, etc., with the essence of our unique service value additions.


Our industry experience of KBSL, Certification, Partnership with Principles

KBSL has started UC and CC solutions strengthened by industry giants such as AT&T and Lucent. We have a 20-year track record in industry domains such as Banking and Finance, Conglomerates, Telco sector, Public and Private enterprises, Hospitality, SMEs etc. Our UC and CC professional services team is fully qualified for designing, implementing and supporting product portfolios as the comprehensive solutions to end customers.


Our UC and CC Partners

Our Partners


Our Approach

As a leading system integrator, we combine unified communications and contact center products and applications with real-time services like enterprise telephony, multimedia contact handling, mobility, voice, video and conferencing. We offer comprehensive services to design, implement, and maintain the right unified communication, contact center solution for you with the highest security in mind.

 


 

                                                                                                               Examples of few clients’ landscape and system composition
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Unified Communication Solutions

• IP/SIP/TDN/Hybrid Communication Solutions
• Video Collaboration Solutions
• Unified Messaging solutions
• IM and Presence services
• Desktop and Mobile client solutions
• Mobile Collaboration with voice, Video, IM and presence
• Unified Hospitality solutions
• Call Accounting and Billing solutions
• Other UC integrated Applications and services

Contact Center Solutions

• Inbound and outbound Contact Center
• Multi channel contact center
• Agent Desktop Management
• Customer Relationship Management(CRM) with business integrations
• Interactive Voice respond systems
• Contact center Reporting Solutions
• Contact Center Compliance Recording Solutions
• Contact Analyzer solutions
• Workforce Optimization Solutions