Service Offerings

Managing IT services in many cases, is more complicated than Implementing IT projects due to the dynamics involved in adhering to stringent SLAs, adhering to different policy frameworks set by the customer, etc.

KBSL has vast experience in managing Call Center Software/Infrastructure Management and we have now expanded into offering Managed Desktop Operations and managing Network Infrastructure for International CSPs. Our customers also request for Continuous Infrastructures Management of IT Services, in addition to traditional break-fix support provided by standard.

Technical consultancy is an integral part of KBSL’s business solutions. Getting to know the nature of our customer’s business and the nature of their clientele is crucial to the success of this practice.

With a diverse pool of engineers and a proven track record of successful projects, KBSL provides consultancy in terms of ICT Infrastructure and application strategy for multiple industries.

KBSL’s reputation revolves around its Implementation skills that it has developed over three decades of capacity building. A dedicated team of tech professionals backed by relevant academic and professional qualifications are at your disposal for execution of projects of any scale.

KBSL Implementation services are often backed by Advanced Professional Services of global OEM vendors for prescribed, standards-based implementation of their technology.

KBSL has always maintained a pool of certified engineering/ sales resources in order to support optimal partnership levels that will convert to a reliable implementation and support service to our customers.

KBSL Support Services comprises a team of professionals who are competent in the areas of preventive maintenance and system reviewing. Reviewing is done periodically to minimizing the possible down times and to identify performance improvement measures. The Support center comprises of:

1. Technical Assistance Center – to provide 24×7 remote assistance as well as on-site support.
2. Resident Engineer services – to manage their offerings, KBSL will arrange a Resident Engineer at the customer site.

After-sales support services are usually offered under 3 levels – Silver, Gold and Platinum. KBSL also offers Industry standard support services via a ITIL compatible service desk operating 24×7. KBSL always strive to offer services that would delight our customers going beyond our contractual obligations. This is evident by the large number of customers who continue to renew their service contacts with us for their critical systems and exceptional customer feedback we receive for support calls.