24/7 Managed IT Services
Managing IT services, in many cases, is more complicated than Implementing IT projects due to the dynamics involved in adhering to stringent SLAs, adhering to different policy frameworks set by the customer, etc.
KBSL has vast experience in managing Call Center Software/Infrastructure Management and we have now expanded into offering Managed Desktop Operations and managing Network Infrastructure for International CSPs. Our customers also request for Continuous Infrastructures Management of IT Services, in addition to traditional break-fix support provided by standard.
Our Key Services
Network Monitoring and Management
Network monitoring involves continuous monitoring of the network to identify issues and potential threats. MSPs use various tools and technologies to track network activity, analyze network performance, and identify potential security breaches. This enables them to take proactive measures to prevent downtime, mitigate network issues, and maintain network uptime.
We use advanced tools and technologies to detect potential threats in real-time and provide prompt response and remediation services to mitigate the impact of any attacks that do occur. They also help businesses identify and remediate vulnerabilities in IT infrastructure, stay compliant with various security regulations, and perform security audits to maintain compliance.
We monitor, optimize, and manage cloud computing resources, including virtual machines, storage, and networking, to ensure optimal performance and cost-effectiveness. Our cloud management services help businesses efficiently manage their cloud infrastructure.
Data Backup and Disaster Recovery
We offer data backup and disaster recovery services to businesses to help them recover from data loss due to natural disasters, human error, or cyberattacks. It can also help businesses develop a data backup strategy that meet unique needs, including determining which data to back up, how often to back up, and how long to retain backups.
Help Desk and Technical Support
We offer help desk and technical support services to businesses to help you resolve IT issues quickly and efficiently. This service is often available 24/7 and can be accessed through various channels, including phone, email, chat, or web portal.